RESERVATIONS
- We take advance pre-paid reservations by phone or in person only.
- Pre-paid reservations guarantee availability of bikes (unless poor weather conditions or mechanical failure force a cancellation – see below)
- Bikes not previously reserved may be booked on the spot. Stop by or contact us for availability.
PICK UP & RETURN
- Rental/demo periods are by the single calendar/business day.
- Pickup can be as early as 1/2 hour before store opening (currently 10AM daily).
- Drop off must before or at 4:00 PM.
CANCELLATIONS - BY US
- Unfortunately weather or mechanical failure can occasionally force us to cancel a pre-paid reservation. We will attempt to contact you right away in this event and will offer a substitute bike (if available), or issue a full refund to the credit card used.
- We are not responsible for losses or inconvenience in these cases.
CANCELLATIONS - BY YOU
- Should you need to cancel your pre-paid reservation, you may by calling us at (415) 459-3334 (no email please).
- Receive a full refund to your credit card if you cancel at least 48 hours before pickup time.
- No refunds within 48 hours of pickup time.
AGREEMENT/WAIVER
- Each person will be required to sign a rental agreement/waiver for their bike upon pickup (one agreement per bike).
- The actual rider of the bike must sign.
- Each person must provide their own individual Proof of Identity and Collateral (see below).
- Under 18 years old? Requires a parent or guardian to sign agreement plus provide collateral.
WHAT TO BRING
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Required Valid U.S. driver license. We will copy this for our records.
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Required Valid credit card (not debit) for collateral.
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Required Bring your helmet (unless borrowing).
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Optional Pedals and cycling shoes. If you need loaner pedals, let us know in advance what type you prefer.
RECOUP YOUR FEES!
The cost of your first demo/rental can be applied toward the price of a bike purchase within one year. We will keep your demo/rental information on record - no receipt required.
