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Rental/Demo Bike Terms & Conditions

RESERVATIONS

  • We take advance pre-paid reservations by phone or in person only.
  • Pre-paid reservations guarantee availability of bikes (unless poor weather conditions or mechanical failure force a cancellation – see below)
  • Bikes not previously reserved may be booked on the spot. Stop by or contact us for availability.

PICK UP & RETURN

  • Rental/demo periods are by the 1/2 calendar/business day.
  • Pickup can be as early as 1/2 hour before store opening (currently 10AM daily).
  • Drop off must before or at 2PM.

CANCELLATIONS - BY US

  • Unfortunately weather or mechanical failure can occasionally force us to cancel a pre-paid reservation. We will attempt to contact you right away in this event and will offer a substitute bike (if available), or issue a full refund to the credit card used.
  • We are not responsible for losses or inconvenience in these cases.

CANCELLATIONS - BY YOU

  • Should you need to cancel your pre-paid reservation, you may by calling us at (415) 459-3334 (no email please).
  • Receive a full refund to your credit card if you cancel at least 48 hours before pickup time.
  • No refunds within 48 hours of pickup time.

AGREEMENT/WAIVER

  • Each person will be required to sign a rental agreement/waiver for their bike upon pickup (one agreement per bike).
  • The actual rider of the bike must sign.
  • Each person must provide their own individual Proof of Identity and Collateral (see below).
  • Under 18 years old? Requires a parent or guardian to sign agreement plus provide collateral.

WHAT TO BRING

  • Required  Valid U.S. driver license. We will copy this for our records.
  • Required  Valid credit card (not debit) for collateral.
  • Required  Bring your helmet (unless borrowing).
  • Optional  Pedals and cycling shoes. If you need loaner pedals, let us know in advance what type you prefer.

RECOUP YOUR FEES!

The cost of your first demo/rental can be applied toward the price of a bike purchase within one year. We will keep your demo/rental information on record - no receipt required.

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